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GatorLink passwords are required to be changed every 365 days. If the password is not changed before the expiration date, you will be unable to log in, and will see an error that says, “The entered username or password is invalid.”
If your password is active, you can change it using the “Change Your GatorLink Password” instructions here. If you forget your password, or if it has expired, you will need to perform a password reset.
Performing a Self-Service Reset
- Navigate to https://account.it.ufl.edu/.
- Click Forgot/Reset Password.
- Click Self-Service Reset.
- Enter your UFID and GatorLink User ID.
Tip: Your UFID is an eight-digit number with no hyphens or spaces. Your GatorLink User ID is your username, typically a combination of your name or initials. Enter only the GatorLink User ID; do not include @ufl.edu at the end.
- Click Next.
- Enter your month and day of birth. You must enter two digits in each field. For example, January would be 01.
- Choose a contact method for receiving a one-time use verification code. You can choose a text, voice call, or email.
- Click Next.
- Enter the verification code that you received.
- Read the overview of the “Acceptable Use Policy.” When done, click Accept & Continue.
- Enter your new password. You will need to type it twice to ensure that the passwords match.
For more information on this process, including password guidelines and tips for creating a password that meets the requirements, click here.
Tips and Troubleshooting
When following the instructions above, please keep the following in mind:
- When entering your verification code, do not copy and paste the code. Type it manually.
- Any time you are proceeding to the next step, click the Next button on your screen. Do not use the Enter key on your keyboard.
Please contact the UFIT Help Desk at 352-392-4357 if you encounter any of the following:
- You do not know your UFID or GatorLink User ID.
- You receive a message that you are unable to perform a Self-Service Reset because your Password Policy is too high. (Password Level 4, 5, or 6)
- You receive a message that you have been locked out of the Self-Service Reset due to too many attempts.
- You cannot receive the verification code because you do not have access to any of the phone numbers or emails listed.
Common Errors:
- “There was an error processing your request. Generally, this error is due to lacking an active relationship with the University of Florida.” – This error appears when an invalid UFID is entered. Please check for any typographical or formatting errors and try again.
- “Stale Request” Error – See Browser Troubleshooting Steps
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For further assistance, please contact the UFIT Help Desk.