Popular Services

UFIT provides telecommunications services for the University of Florida.

Building Network - Wired offers installation and maintenance services for wired networking systems within buildings. This service includes setting up Ethernet cables, network switches, and other necessary hardware to ensure a stable and high-speed internet connection throughout the building. Our team of experienced technicians can design, install, and troubleshoot wired networks to meet the specific needs of businesses or residential buildings.

Individuals starting their employment with the University of Florida or transferring between UF units need access to electronic resources necessary for their job (computers, email, network file drives, printers, distribution lists, ...). For this access to be granted, the manager of the individual or local HR representative should submit an IT provisioning form to their local IT support group as part of the onboarding process for the new employee.

IT@UF provides customer support for faculty and staff on their UF-owned and managed desktops, laptops, tablets, printers and other workspace devices. TSS and IT Partners - listed at https://it.ufl.edu/itsm/about/structure/it-part... - use myIT ticketing, otherwise contact your departmental or unit IT support team directly for instructions on submitting local IT help requests. If your IT support unit uses myIT ticketing, submit a "UF-Owned Computer and Device Support" help request if you are experiencing problems or want to make a change with your UF-managed devices and services, such as computers, printers, email, browsers, internet connection, network files, etc. This is also the form to use if you want to change access rights for your employees, obtain quotes on software and hardware, or have general IT-related questions. For issues with classroom, computing labs or other equipment publicly available to students, please see the "Classrooms and Learning Space Support" service.

GatorMail provides email, calendaring, and Global Address Book for students, faculty and staff. The email service also encompasses SMTP, and Proofpoint on-premise mail volume hygiene service.

Apache Website Hosting provides managed Apache/Linux website resources from within UFIT's infrastructure to run your website.

Provides the administration and maintenance of both static and dynamic IP addresses.

When an individual ends their employment with UF or transfers between UF units - an Exiting IT Employee Provision request must be submitted so that the employee's files and emails are appropriately retained and/or transferred, and so that the employee's access to IT-managed resources may be removed. This is in addition to the UF HR required Employee Exit Checklist or other HR Policies.

The Directory and Phone Number Assistance Service allows you to locate professional information for published faculty and staff.

UFIT manages and oversees operation of the UF campus intranet. Switches, routers, fiber and copper cables link together the various buildings on campus and connect them to the outside world and to each other. An additional service is to provide the network infrastructure in UF's two Data Centers.

UFIT's Academic Technology Classroom Support team is responsible for providing support to instructors teaching in UF's general purpose classrooms, designing, upgrading, and maintaining UF's general purpose classrooms, and providing chargeback second-tier support to units with their own A/V and instructional technology installations.

UF's wireless networks give users mobility and flexibility by enabling them to access the network without being tied to a physical location. To offer the benefits of this service to the University of Florida community we have deployed a campus-wide wireless network.

UFIT is pleased to provide access to free copies of Office 365 to UF students, faculty, and staff. As part of UF's campus-wide licensing agreement, the Microsoft Office 365 program allows multiple full downloads of Microsoft Office to personal computers and mobile devices at no charge.

Listserv provides an enterprise email list management platform which allows faculty, staff, and students to handle list subscriptions, allows individualized subscription settings, email distribution, periodic digests, searchable archives, activity reports, distributed list ownership, and message delivery error handling.

myIT is the Service Request User Portal that allows customers to contact UF Information Technology and its partners for service requests and incident ticketing.

Microsoft Systems Center Configuration Manager (SCCM) provides remote control, patch management, software distribution, operating system deployment, network access protection and hardware and software inventory. Organizations may control their organizations deployed Windows endpoints from a single console.

UFIT provides complete system administration functionality for your servers for your department.

UFIT Development Services provides analysis, development, and support for custom web applications and other internal systems in support of specialized needs at UF. While UFIT provides and supports a wide array of enterprise-tier applications and services to meet the business needs of the organization, there are occasionally needs for smaller niche applications and integrations that do not fit well within the context of these larger systems. Development Services can provide analysis and recommend the use of an existing system, purchasing of an off-the-shelf solution, or offer custom development of a new application, subject to resource availability.

The university requires a secure and reliable method of identifying members of its community for access to electronic data resources. This requires collecting and maintaining identifying attributes, ensuring that electronic identities match the appropriate persons, and mechanisms to authenticate and authorize use of those identities. College and department staff known as Primary Identity Coordinators and Identity Coordinators are responsible for creating and maintaining accurate contact and demographic information on individuals affiliated with the University of Florida. Identity Administrators have the similar ability as coordinators but may be in contact with more restricted information that is not disclosed or changed often. Departmental Security Administrator's (DSA) are responsible for granting and removing roles and permissions for access to administrative computer applications for people in their department, college or division.

The access request system is the role-based security request system that users utilize to gain access to enterprise applications. Role requests are initiated by Department Security Administrators. For more information, please visit http://identity.it.ufl.edu/process/overview/.