 End-Point Support (Desktops, Mobile Devices, etc.)

BeyondTrust Remote Support provides departments with a secure, on-demand remote support solution that is easy to use, supports most major device types (e.g. Windows, Mac, Linux, iOS, Android), and can be utilized by a technician to provide assistance to both UF and personally owned endpoints both on and off campus.

Access to and on-going use of a computer is required for all students. The University of Florida expects each student entering a UF Online program, to acquire computer hardware and software appropriate to his or her degree program. Competency in the basic use of a computer is required. Course work will require use of a computer and a broadband connection to the internet, academic advising and registration can be done by computer, official university correspondence is often sent via e-mail and other services are provided that require access through the Internet. While the university offers limited access to computer software through its virtual computer lab and software licensing office, most students will be expected to purchase or lease a computer. Cost of meeting this requirement may be included in financial aid considerations. Interpretation of the policy: Most current computers are capable of meeting these general requirements. At a minimum a student computer configuration should i

The official mobile app of the University of Florida is designed to enhance the experience of students, faculty, staff, alumni and friends of The Gator Nation.  It allows you to navigate campus, view the latest news and events, and access a variety of UF academic and administrative resources.

IT@UF provides customer support for faculty and staff on their UF-owned and managed desktops, laptops, tablets, printers and other workspace devices. TSS and IT Partners - listed at https://it.ufl.edu/itsm/about/structure/it-part... - use myIT ticketing, otherwise contact your departmental or unit IT support team directly for instructions on submitting local IT help requests. If your IT support unit uses myIT ticketing, submit a "UF-Owned Computer and Device Support" help request if you are experiencing problems or want to make a change with your UF-managed devices and services, such as computers, printers, email, browsers, internet connection, network files, etc. This is also the form to use if you want to change access rights for your employees, obtain quotes on software and hardware, or have general IT-related questions. For issues with classroom, computing labs or other equipment publicly available to students, please see the "Classrooms and Learning Space Support" service.